If you’re on a paid subscription plan, you can upgrade or downgrade at any time by moving between the Essential and Premium plans and/or by increasing or decreasing your maximum user limit.

When you upgrade your plan (in terms of its maximum user limit, from Essential to Premium, or both), the change will happen effective immediately. We will charge the payment method we have on file for the difference between your old and new plans. Your billing cycle will remain the same, so you will only be charged for the remaining time until your next billing date.

On the other hand, when you downgrade your plan (in terms of its maximum user limit, from Premium to Essential, or both), the change will happen on your next billing date, at the end of your current billing cycle.

To upgrade or downgrade your plan:

• Navigate to “Settings” and click “Subscription” (1).
• Move the slider (2) to select the maximum number of users for your preferred plan.
• Click “Upgrade” (3) (or “Downgrade”) under the plan of your choice (Essential or Premium) to confirm and proceed with your purchase.

If you’ve chosen to downgrade your plan, you will see a message displayed in the Subscription section of your account until the change goes through at the end of your billing cycle. In case you wish to cancel your scheduled subscription change before the specified date, click the X icon (1) next to the relevant message and confirm your choice.